Clear and fair refund policies to ensure your satisfaction with our courses
At Eduveda, we are committed to providing high-quality educational content and ensuring student satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
We encourage students to carefully review course descriptions, previews, and requirements before enrolling to ensure the course meets their expectations and needs.
We offer a 30-day money-back guarantee for most courses.
• Full refund available within 30 days of course purchase
• No questions asked policy for courses under ₹5,000
• For premium courses above ₹5,000, brief feedback may be requested
• Refund applies even if you've started the course content
• Original payment method will be credited within 5-7 business days
• Course purchased within the last 30 days
• Technical issues preventing course access
• Course content significantly different from description
• Instructor unavailable for extended periods without notice
• Duplicate purchase of the same course
• Course cancelled or discontinued by Eduveda
• Requests made after 30 days from purchase date
• Completed courses with certificate downloaded
• Free courses or promotional content
• Courses purchased using promotional codes or discounts may have different terms
• Violation of our Terms of Service
• 30-day money-back guarantee
• No restrictions on content consumption
• Instant refund processing
• Refund available before first live session
• 50% refund if cancelled within first week
• No refund after 25% course completion
• Full refund 7 days before start date
• 75% refund within first 3 days
• No refund after first assignment
• 30-day guarantee for course content
• Certification fees non-refundable
• Partial refund for unused modules
Contact Support
Email refunds@eduveda.com with your request
Provide Information
Include order ID, course name, and reason for refund
Review Process
Our team will review within 48 hours
Refund Processing
Approved refunds processed within 5-7 business days
• Order confirmation number or transaction ID
• Registered email address
• Course name and purchase date
• Detailed reason for refund request
• Preferred refund method (if different from original payment)
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Depends on bank processing |
| UPI/Digital Wallets | 1-3 business days | Fastest refund method |
| Net Banking | 3-5 business days | Varies by bank |
| EMI Payments | 7-14 business days | Requires bank coordination |
In certain circumstances, partial refunds may be offered:
• Technical Issues: Partial refund for time lost due to platform issues
• Course Updates: Refund difference if course content is significantly reduced
• Instructor Changes: Partial refund if primary instructor is replaced
• Bundle Courses: Refund for unused courses in bundle packages
• Subscription Plans: Pro-rated refund for remaining subscription period
• Medical emergencies with supporting documentation
• Technical issues on our platform lasting more than 48 hours
• Course cancellation by instructor without replacement
• Major changes to course curriculum after enrollment
• Course completion with certificate issuance
• Violation of platform usage terms
• Fraudulent activity or payment disputes
• Courses gifted by third parties (refund to original purchaser)
• Custom refund terms may apply to corporate purchases
• Bulk discounts may affect refund calculations
• Enterprise agreements have separate refund policies
• Contact our business team for specific requirements
• Unused licenses in bulk purchases may be refunded pro-rata
If you're not satisfied with our refund decision:
• First Level: Contact our student success team
• Second Level: Escalate to the refund review committee
• Final Level: Executive review for complex cases
• All disputes will be handled within 7 business days
• We maintain detailed records of all refund decisions
• This refund policy is subject to periodic updates
• Students will be notified of significant changes via email
• Changes will not affect purchases made before the update
• Updated policy takes effect 30 days after notification
For refund requests and related queries, please contact us:
Refund Support: refunds@eduveda.com
Student Success: success@eduveda.com
Phone: +91 98765 43210 (Mon-Fri, 9 AM - 6 PM IST)
Live Chat: Available on our platform during business hours
Response Time: We aim to respond within 24 hours
Refund Processing: Completed within 5-7 business days after approval